The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order.
Products will only be delivered once full payment has been received.
Free delivery is available on all your orders over £75 of purchase.
Orders placed before 2 pm (Monday-Friday) will be despatched on the same day.
Orders placed after 2 pm on weekdays (excluding Bank holidays) or at weekends will be processed and despatched the following working day.
No orders are processed, despatched or delivered on Bank Holidays or weekends.
Products will be delivered with Royal Mail signed for 1st or 2nd class service or UPS courier, depending on the weight/size of the products. Delivery times vary, so please allow 2-3 working days, especially in the busy periods. Shipping fee is £6 (under £75 in UK).
We will not be held accountable for any delays in delivery, delays may occur due to circumstances beyond our control.
If a parcel is sent by Royal Mail or UPS, we will email you with your reference number as soon as the parcel is shipped.
Products will be delivered by international couriers and the shipment costs £15. Delivery times vary, so please allow 7-14 days, especially in the busy periods.
If any items in your order are out of stock, we will contact you by email to ask if you would like a replacement item sent. If you would not like a replacement, you may be issued with a full refund of that item or you may wait for the item to be restocked.
In the event that you decide to wait for the item to be restocked, you will need to pay an additional shipping cost unless you are happy for your whole order to be held until the missing item is restocked and available to be sent out together with the other items.
If you order a discontinued item which is out of stock, we will not restock them.
If we cannot contact you, your order may be delayed.
Due to the COVID-19 there may be delivery delays on both UK Mainland and International parcels.
We apologise for the inconvenience and appreciate your understanding during this time.