Terms and conditions

The ´Le Noir` website is owned and operated by Le Noir The Luxury Brand. See our Contact Us page for our contact details. These Terms and Conditions govern your use of the lenoirluxury.com website. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use this website. By using lenoirluxury.com you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights. 

These Terms and Conditions were last changed on 1st September 2020.

Online orders via this website

When you place your order in our web shop, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically and contains your order details and the invoice.

Le Noir accepts no responsibility for your typing errors when inputting your personal data in your order.

Once we have sent the confirmation email we will then check availability and if a product is not available, we will notify you by email. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

Orders placed  can be deleted within 1 hour.

Payment

Customer Payment will always be required before any items are despatched to you. Payment can be made in various ways, we accept Visa, MasterCard, American Express and PayPal payments, also Apple Pay and Google Pay.

When paying with PayPal please ensure that the delivery address is the same as the address you used to register on our website as we will only ship to the address approved by PayPal.

To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. All transactions are directly between yourself and the bank. We do not store your card details, we actually never have access to them (client to bank direct) - Security is our priority.

Your credit card company may also do security checks to confirm it is you making the Order.

All order details and invoices will be sent via email automatically.

Price

The price for each product on lenoirluxury.com is shown in UK sterling. We always try to make sure that the prices on our website are accurate but errors may occur. If we discover an error in pricing of the Products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you in 48 hours, we will treat the order as cancelled. If an order is cancelled, any payment made for the Products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.

Acceptance of your order

There will be no contract of any kind between us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, which is accepted by us only when we actually send the product to you. 

Any products on the same order which are not despatched do not form part of that contract.

At any point up until then, we may decide not to send the products to you and to give you a full refund. At the moment the goods are dispatched (and not before), a contract will be made between us.

Delivery

Please refer to the “Delivery Policy” document for detailed information about this section.

Returns and Refunds

Please refer to the “Return & Refund Policy” document for detailed information about this section.

Complaints

We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

We have a simple returns and refunds policy which means that we can get to the bottom of most queries quickly and easily via email. We will endeavour to respond within 24-48 hours either with a solution or with an expected timescale to put an end to the issue.

If you feel you have a complaint you wish to make please email us at info@lenoirluxury.com.

Please refer to the “Privacy Policy” document for information about this section.

Availability of Products

We try to keep our online shop as up to date as possible but cannot guarantee that particular Product will always be available.

All products are subject to stock availability. If we have insufficient stock to fulfil the order, we will notify you by e-mail at the address given by you in your order. Stock is allocated on a first come first served basis once your order reaches our main server.

All offers are available while stocks last. 

If any product on the site is unavailable, not in stock or delayed for any reason, lenoirluxury.com cannot be held responsible for any damages direct or indirect.

Availability of lenoirluxury.com

We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that lenoirluxury.com will be fault free. If you find a fault, please let us know by contacting info@lenoirluxury.com

There will be some times when your access to our website is restricted to allow for repairs, maintenance or improvements.

Liability of lenoirluxury.com

Our website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on lenoirluxury.com we will try to correct them as soon as we can.

In particular we are not responsible to you for the following:

· Incompatibility of lenoirluxury.com with any of your computer or telecommunications equipment or software

· Technical problems or errors or interruptions of lenoirluxury.com

· Inadequacy of lenoirluxury.com to meet your requirements

· To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to lenoirluxury.com.

Nothing in this paragraph applies to liability in respect of products sold through lenoirluxury.com

Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.

All content included in this website is the sole property of lenoirluxury.com or our suppliers. The content of this website is protected by copyright, trademarks, database and other intellectual property rights. All software used on the website is the sole property of lenoirluxury.com or our software suppliers. You may not extract or re utilise any part of the contents of this website without the written consent of lenoirluxury.com. Le Noir grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it. This licence does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller.

Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of lenoirluxury.com. No license is granted to you in these Terms and Conditions to use any trademark or service marks of Le Noir.

Proprietary Rights 

All materials, including text, site design, photographs, product, illustrations, images, graphics, logos, icons, audio clips and software appearing on this site are the sole property of lenoirluxury.com. You may not publish, reproduce, transmit, distribute, modify, display, copy, upload or post any material or content from this site in any form or by any means without lenoirluxury.com prior written permission.

Changes

Le Noir may update these Terms and Conditions from time to time and these changes will apply to the use of lenoirluxury.com. If you do not wish to accept the new Terms and Conditions you should not continue to use this website. If you continue to use lenoirluxury.com after the date on which the change comes into effect, your use of lenoirluxury.com indicates your agreement to be bound by the new Terms and Conditions.

General

Le Noir reserves the right to restrict or refuse any order for application of credit at any time. Le Noir takes special care to show correct sizes and specifications and such descriptions, whilst given as a guide, in good faith, are subject to alteration without notice. All colours are as near as can be displayed on a computer monitoring. 

Le Noir may change or withdraw any part of lenoirluxury.com, or may refuse you access to the web site at any time if we consider it necessary.

Le Noir may also terminate this Agreement and immediately remove, cancel or suspend access to and use of lenoirluxury.com upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to Le Noir´s other rights.

Le Noir acts as principal on its own account and not as agent for you or any other person.

If Le Noir does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms is held to be unenforceable, such part will at Le Noir´s option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.

These Terms constitute the full agreement between you and Le Noir and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

These terms and conditions along with all contracts entered into are governed by and are to be construed in accordance with the laws of England. You agree to submit to the jurisdiction of the Courts of England in relation to any contract entered into under these terms and conditions.