Refund policy

We believe that you will be amazed and satisfied with the products you purchase but understand that there may be an occasion where you feel it necessary to return an item. As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible. These terms do not affect your statutory rights.

Unwanted goods

The customer has the right to withdraw the order in 14 working days after receiving the order without any specified reason if  the item is unused, in its original unopened packaging, any labels still attached and otherwise in a condition enabling us to sell the product as new. In this case the customer have to send back the order and pay the cost of the return delivery. The Customer have 28 days to return the order after receiving it. No other costs can be charged to the customer however the company can claim the return of the expenses arisen from not proper use.

After receiving the returned order Le Noir The Luxury  LTD will transfer the amount of the order to the customer’s bank account in 14 days.

To start a return, please contact us by email (info@lenoirluxury.com) to inform us that you wish to return the goods and detail the returned items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We will not refund postage fees for items that are returned due to a change of heart.

The cost of return postage of the goods will be at the customer expense.

We advise you to use the First or Second Class "Signed For" delivery method provided by Royal Mail.

We highly recommend that proof of posting is obtained and that adequate insurance is purchased to cover the items being returned.

Please ensure that your details are enclosed so that we can match the item to your records.

Wrong/incorrect item

If an item(s) is received in error, you may return the product providing that the returned product is unused, in its original unopened packaging, any labels still attached and otherwise in a condition enabling us to sell the product as new.

Please contact us by email (info@lenoirluxury.com) and advises that you have received the wrong item within 24 hours of goods being received and return the item (using First or Second Class Signed For delivery option only) to the following address within 7 days:

We will be happy to replace the incorrect item for you or give you a full refund of the wrong item.

In order to be eligible for a refund in postage, you must use the First or Second Class "Signed For" delivery method provided by Royal Mail.

We regret that we are unable to refund postage if any other delivery methods are used (e.g. Next Day, Special Delivery etc). Unfortunately we cannot accept responsibility for items lost in transit. We highly recommend that proof of posting is obtained and that adequate insurance is purchased to cover the items being returned.

Please ensure that your details are enclosed so that we can match the item to your records.

Damages

If the product you receive is damaged please notify us by email (info@lenoirluxury.com) within 24 hours of receipt and we will be happy to replace it for you or give you a full refund of the damaged item. Proof of purchase & proof of damage (photographic) must be available on our request!

We will investigate the damage based on the available proof and decide if we want the item to be returned to us or not.

If we wish you to return the item, please send it (using First or Second Class Signed For delivery option only) to the following address within 7 days:

 In order to be eligible for a refund in postage, you must use the First or Second Class "Signed For" delivery method provided by Royal Mail. We regret that we are unable to refund postage if any other delivery methods are used (e.g. Next Day, Special Delivery etc). Unfortunately we cannot accept responsibility for items lost in transit. We highly recommend that proof of posting is obtained and that adequate insurance is purchased to cover the items being returned.

Please ensure that your details are enclosed so that we can match the item to your records.

Faulty Goods

If the product you receive is faulty, please notify us by email (info@lenoirluxury.com) within 24 hours of receipt and we will be happy to replace it for you or give you a full refund of the faulty item.

Proof of purchase & proof of damage (photographic) must be available on our request.

We will investigate the fault based on the available proof and decide if we want the item to be returned to us or not.

If we wish you to return the item, please send it (using First or Second Class Signed For delivery option only) to the following address within 7 days:

Please ensure that your details are enclosed so that we can match the item to your records.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns if the Goods are not in the original packaging, on sale items and gift cards. 

Items Excluded From The Returns Policy?

The seller does not issue refunds or accept returns of the following items*:

Scissors Clippers Razors Manicure or pedicure implements Tweezer.

Is There Anything Else I Need To Be Aware Of?

Any goods returned damaged due to poor packaging will not be eligible for a refund.

Sale items cannot be returned or refunded.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Claims For Lost / Damaged Items

Le Noir The Luxury Nail Brand uses two delivery services Royal Mail ‘Signed For’ and a courier company (mostly EVRI,YODEL,DPD,UPS). The service your order is sent out by depends on the content of your order (due to postage restrictions) and the service you have requested (Standard).

Once the parcels are with the delivery companies we are governed by the Terms and Conditions that they levy to all their customers. On rare occasions parcels can get lost or damaged and we are bound to the following procedures to resolve the situation:

Royal Mail

Lost/Not Delivered - we need to allow 15 working days to elapse to allow for the parcel to be delivered. Then if the parcel is still not delivered a claim for the parcel is submitted and once compensation is received replacement items are sent out to the buyer.

If Royal Mail delays the result of claim process, we will consider all the factors to our judgement and let you know when we would send the buyer the replacement items.

Damaged/Missing Items - When parcels are damaged or arrive with missing items we recommend you refuse the parcel and it will be returned to us. If you do not refuse the parcel you must notify us (with photos of the packaging and contents) by email within 3 days (info@lenoirluxury.com) and we will if appropriate submit a claim with Royal Mail as per their process. Once compensation is received replacement items are sent out to the buyer.

If Royal Mail delays the result of claim process, we will consider all the factors to our judgement and let you know when we would send the buyer the replacement items.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns if the Goods are not in the original packaging, on sale items and gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.